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FAQ

What are the advantages of a refilled cartridge?

You save money on your purchase and it is good for the environment since the cartridge is reused.  With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality for less than buying a new cartridge.

 When should I refill a cartridge?
 
We recommend that you refill a cartridge as soon as the print quality begins to degrade. Continuing to print a cartridge that is running dry will damage it and reduce the possibility of being refilled.
 
How many times can I refill a cartridge?
 
The number of refills depends on many factors but, most importantly, how well you take care of your cartridge. A well cared for cartridge can be refilled 5-10 times.
 
What is the proper way to handle a cartridge?
 
As soon as you remove the cartridge from your printer, place it into a plastic clip. This will protect the cartridge and prevent it from drying out. If you do not have the clip, place 1 to 3 cartridges in a letter sized envelope. Be careful not to rub print heads together when transporting. Never touch, clean or place tape over the print head nozzles. Keep in cool place. Bring the cartridge to Peacock Ink and toner refill services for refilling as soon as possible after removing it from your printer.
 
Will I get similar results to a new cartridge?
 
Yes, the results you will get from a refilled cartridge will closely match the results of a new cartridge. For most consumers, there will be no significant difference in everyday printing quality. Refilling your cartridge is an easy and cost effective way of supplying your printer with ink. Whether printing with new or refilled cartridges, always use inkjet specific paper for best printing results.
 
What if there is a problem with my cartridge and it can't be refilled?
 
We can recycle the cartridge for you. Then, just purchase a new cartridge  bring it to Peacock's agent stores for a refill the next time you run out of ink.
 
How long does it take to refill a cartridge?
 
Cartridges are ready in 2 days. We will give you a pick-up time based on drop off time.
 
How much ink do I get in a refill?
 
We closely match or exceed the amount of ink you get in a new cartridge.
 
Can I refill my cartridge here even if I have already refilled it somewhere else?
 
As long as your cartridge is in good working order, we will refill it for you.
 
Is there a recommended usage date for a refilled cartridge?
 
The refilled cartridge should be used within 90 days of refill, and remain in the plastic clip until ready for use.
 
Will using a refilled cartridge void my printer warranty?
 
Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions.
 

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