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RMA REQUEST

Returns and Exchanges Request

Please do not ship any products back until your Return Merchandise Authorization is approved.

Please copy and paste include as much information as possible. Within 1 business day of receipt, one of our

dedicated representatives will reply to your request and give you further instructions.

Please read our Return Policy carefully before submitting this Return Authorization request. Our acceptance

of your return will be subject to:

* Acceptable warranty or return period, based on the date of purchase;
* Acceptable condition of the product and packaging.

Pick Up Your Reason for Return:

1. I want to return a defective Compatible or Remanufactured product that I purchased within the last 90-days for a refund (minus the original shipping charges). Please email me the Pre-Paid return label. Please provide us with your printer model number.

2.I want to return a defective Compatible or Remanufactured product that I purchased over 90-days ago for a refund (minus the original shipping charges). I will return it at my expense using a traceable shipping method. Please provide us with your printer model number.

3.I want to replace a defective Compatible or Remanufactured product that I purchased within the last 90-days. Please email me the Pre-Paid return label. Please provide us with your printer model number.

4.I want to replace a defective Compatible or Remanufactured product that I purchased over 90-days ago. I will return it at my expense using a traceable shipping method. Please provide us with your printer model number.

5.I want to return a non-defective (unused and unopened) Compatible or Remanufactured product that I purchased within the last 90-days for a refund (minus the original shipping charges and a 15% restocking fee). I will return it at my expense using a traceable shipping method.

6.I want to return a non-defective (unused and unopened) OEM/Original product that I purchased within the last 30-days for a refund (minus the original shipping charges and a 15% restocking fee). I will return it at my expense using a traceable shipping method.

7.I want to replace a shipping-damaged product. The product arrived damaged by the shipping company.

8.I received the wrong product and would like to have it replaced with the correct item. In the Notes field please provide an explanation for why you believe you received the wrong product and a complete description of the product you were looking for.

9.I received the wrong product and would like to return it for a refund (minus the original shipping charges). In the Notes field please provide an explanation for why you believe you received the wrong product and a complete description of the product you were looking for.
 

If you are requesting a replacement for your product pick up the options listing below:

1.I am willing to wait until my returned product is received and inspected before my replacement is shipped. In this case, I understand that my credit card will not be charged for the replacement.

2.I need my product urgently. Please charge my credit card in advance for my replacement product. I understand that my credit card will be credited for the purchase price after my returned product has been received and inspected.
 

Returned Item Detail:

Please enter item code and return reason for each individual  item requested to be returned.

 Return reason you can pick up from list below:

1.Non defective-Package unopened

2.Non defective-package opened

3.Defective-Not recognized by printer

4.Defective-Exessive toner leakage

5.Defective-Streaking or image quality issue

6.Defective-Low toner message

7.Defective-Shipping damage

8.Defective-Other,please explain below

Please provide a general explanation of your reasons for return, including any additional detail that will be useful in evaluating your problem. Please list your printer/fax/copier make and model # for reference:

When you read everything carefully and collect all the information required to file a RMA request,copy and paste all the required info into Details then click SEND FORM, one of our representative will reply your request and give you further instruction.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

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